Patient rights In Texas are our priority. Individuals visiting St. Michael’s Elite Hospital are entitled to certain rights and protections under both state and local laws, emphasizing the importance of patient-centered care.
State law ensures that patients have the right to receive medically necessary care without discrimination based on race, ethnicity, religion, or financial status. Additionally, patients in Texas have the right to make informed decisions about their medical treatment, including the right to refuse treatment and be informed of the potential risks and alternatives. It is crucial for patients to be aware of their rights, such as the right to privacy and confidentiality, timely access to emergency services, and the right to receive understandable and detailed explanations of their medical condition and treatment options and billing.
These legal provisions collectively aim to safeguard the dignity, autonomy, and well-being of individuals seeking emergency medical care in Texas hospitals.
Patient Advocacy
Quality health care is our priority, and we tirelessly review ways to improve our patient care. If you have a concern about your care, please contact our patient advocate 512-234-1081.
Patient Concerns
St. Michael’s Elite Hospital Patient Advocate
if you have a concern about your care at St. Michael’s Elite Hospital, please call us at 512-234-1081 and request to speak with a patient advocate.
External Resources
You may also contact any of external resources below to file a complaint.
CMS Region 6 Quality of Care Complaints – Customer Service
Center for Improvement in Healthcare Quality
Center for Improvement in Healthcare QualityP.O. Box 3620
McKinney, TX 75070
512-661-2813
https://cihq.org/acc-complaint.asp
Acentra Health
Medicare Quality-Improvement Organization1650 Summit Lake Dr.
Suite 102
Tallahassee, FL 32317
888-315-0636
acentraqio.com
Texas Department of State Health Services
PO Box 149347Austin, TX 78714
888-973-9347
Hfc.complaints@dshs.texas.gov
